Clear answers
FAQ & Help Center
Quick answers about research-use requirements, ordering, documentation, shipping, accounts, and support.
Research use
What are these materials sold for?
Products are offered solely for lawful laboratory research. They are not for human or animal consumption or for clinical, diagnostic, therapeutic, dietary, cosmetic, or veterinary use.
Do you provide dosing or reconstitution instructions?
No. We do not provide dosage, reconstitution, administration, medical, therapeutic, or veterinary guidance.
Who may access the catalog?
Customers must be at least 21 and must accept the research-use requirements. Orders may be reviewed for destination, availability, documentation, fraud, or suspected prohibited use.
Ordering and accounts
Can I check out without creating an account?
Yes. Guest checkout is available. Creating a customer account is optional, but age confirmation, research-use attestation, accurate contact information, and acceptance of the governing policies will still be required.
Why create an account?
An account makes it easier to review orders, manage addresses, and update account details. It does not change the research-use restrictions.
Certificates and documentation
Where can I find a Certificate of Analysis?
Use the COA Library to locate available certificates by compound, strength, and identified lot.
What does a COA establish?
A certificate applies only to the identified submitted sample and lot. It does not represent FDA approval or suitability for human or animal use.
Shipping and returns
Where do you ship and what does it cost?
Shipping is limited to validated physical addresses in the contiguous 48 states and Washington, D.C. The current flat shipping charge is $13. There is no free-shipping threshold.
When will I receive tracking?
Tracking becomes available after an accepted order enters the shipping workflow. Carrier scans and delivery timing are controlled by USPS.
Can I return an order?
Do not return research materials without written authorization. Contact support promptly with the order email, order number, photographs, and a description of the problem. Keep all packaging while the issue is reviewed.
Still need help?
Contact us about documentation, availability, shipping, accounts, or an existing order.
